Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. 18-02-2023 10:23 - edited 18-02-2023 10:33. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. Virgin Phone Switchover. Answered! Go to Answer. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. The multimedia socket has a coax options as does the virgin media socket. Hi Graham. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. 0 Kudos. Forum; Apps. Virgin Mobile. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Call the Pre-installation and delivery team on 0800 052 1734. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. Push the red label end of the white cable, into the wall socket. All the wall sockets I can see are for BT. Quickstart is the quickest and easiest way to setup our services. We would like to show you a description here but the site won’t allow us. Virgin Media Wall Socket. • Check the connection is tightly connected, it will make a 'click' noise. It means there is an issue with your connections even though the Virgin Hub 4 is on. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. The internal wall boxes are mostly oblong. I think there’s something missing to the Virgin Media wall socket in my flat. Not all properties have a socket. Hello, my isolator cable does not fit into the virgin media wall socket. Tuning in. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Hi all, I’ve just received the set up bundle for virgin media after transferring from sky. Phone. I would get virgin to do it. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. It should look similar to the integrated wall socket on Picture 3. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. And on the back of the box. Stay safe online. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. #2. Options. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Options. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. If you don't have the cabling then call the pre-installs team on 0800 052 1734. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . Virgin Media; My Virgin Media; Shop; Help;. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Learn more. VM don't use fibre inside the property. I wanted to check with people on here before trying to get an engineer in, just. Push the white cable with the black label into the Hub. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 100. My Virgin Wall socket not same as installation guide that one. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. We can certainly get an engineer visit booked for you to come and install things. on 28-10-2022 17:29. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. My wall socket has fallen off as it was behind my sofa does anyone know if I. Your new services from Virgin Media are all set up and ready to use. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. If you require an alternative format bill, such as braille or audio, you will not be charged. The isolator has a terminator cap (marked below) fitted to the open end. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. . I was sent the pack as. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. The internal box should be oblong, square one are for phone. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Security matters. • Connect the power supply to the back of the new box, then switch on at the wall. on 02-08-2022 17:40. Plugging your virgin media router into an extension lead is fine. Back a step. Next, take the blue end of the co-axial cable and insert that into the co-ax port on the back of your Virgin TV box. Tudor. With any other modem this would be a connection from the telephone system which would also come from a wall socket. £ 9. Booking an engineer is easy with Virgin Media. Those appear to be a pair of cables for a satellite connection. VM BB TV Landline. The Virgin wall sockets just have one connector at the bottom. Manage Your Account. TEL1 on the hub should take on your present phone number when. Get the Hub ready by connecting the wires. My Virgin Media App. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Account - Cable. The old owners of the house had virgin media - 5381338. Next, connect the power cable. Virgin Media Extension Cable. Fibre Wall socket -> Virgin Router (in modem mode) -> Ethernet cable to AX11000's 2. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. . They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I don't have a virgin media wall socket and this is stressing me out. . Virgin offers self-install to properties that have recently had a service. Same thing happened, and on all the wall phone points. . My dad bought the 1gbps package and arranged the delivery for - 5273209. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. You dont need a new router just for the test the Computer will connect directly. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Signals from baby monitors, fish tanks and cordless. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I don't work for Virgin Media. If you're happy with this and for the charge we can make the arrangements for you 🙂. These are the parts I could find, they were screwed into the end on the coaxial cable. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. From there it is going into the white distribution amplifier. I will only be using one wall socket, so the other socket will have no connections. Or either the landlord or aerial installer are pulling a fast one. )In this video, I am showing the sta. You need a small spanner to remove this, then push the provided connector over the exposed end. Re: No wall socket. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Please support me in this regard. 5 GB port. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Browse Virgin Media Virgin Media Community. However, there is no Virgin Media Wall socket in my house. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. 08K; 2. 1 Mar 2016. and view the images for a range of different wall box options. The first thing is to start making alternative arrangements for your internet connectivity. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. . Learn more. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). . This is a socket in the wall, will the engineer still be required to. Options. . Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. on 17-09-2022 22:50. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I can't find an internal wall socket. Once connected it directly to a hub, a little bit loose, but then interne. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Networking and WiFi. Take a look outside where the incoming cable is. Pop the power cable into a nearby plug socket, and turn it on. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Solved No Virgin Media Wall Socket At Installation Community 4832746. I am going to cancel. in Networking and WiFi a month ago; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023; No internet when setup in QuickStart, set up and connections 13-08-2023We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. Stream from Virgin Media. I have looked everywhere but can't seem to find one. Absolutely not. The wall box may be branded with the logos of an old cable TV company (not VM). I have also checked outside and there is no box either on my property or on my boundary wall. Vonage 2nd line. 12-10-2022 18:51 - edited 12-10-2022 18:59. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Could I get someone to come - 5400021. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. I received a box to quick start with VM but there is no wall socket in my flat. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I Need a Virgin Media Wall Socket in QuickStart, set up and connections yesterday; Absolutely furious! Unauthorised box installation has ruined 7k worth of new rendering. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. I have signed up as a new user for Virgin Fibre. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. The new cables from your Quick Start kit will be push fit. You need to go outside and locate the brown or grey omnibox on the wall. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Push the red label end of the white cable, into the wall socket. The cable could be hidden within, or behind, furniture. I just found a box in the closet which has a cable indicated as CABELCON 4. . B&Q are running low on these however. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. My Virgin Media App. Hello, I'm trying to set up my Virgin Media broadband. Switched On. Manage Your Account. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Browse. 1. No wall socket. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. Virgin Media Quickstart set up. So I’ve tried inserting it to the socket below it instead but it’s not working. Vote. All you need is a set of Powerline adaptors. Had arranged self-install as per suggestion from VM. Got my virgin media self install kit but I don't have a virgin socket. com email address to different Virgin account. Hi there , welcome to our forum and thanks for your post. ; If the TV box is connected to the Hub, make sure the. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Pop the power cable into a nearby plug socket, and turn it on. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. We would like to show you a description here but the site won’t allow us. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I have signed up as a new user for Virgin Fibre. Feb 22, 2022. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. It probably goes into another room in the house. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Praying the white is the virgin one. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Check if Virgin Media is available in your area, by using our postcode check-. on 23-10-2022 13:36. If you had any further enthusiasm. Step 3 - Label the box – a letter came with the. Just joined. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. One branch goes to the modem and the other to the V6 box. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You only need to go into modem mode for a few minutes while you run the tests. on 20-08-2022 22:47. My wall - 5351271. I have received my quick start-up kit. I'm a Very Insightful Person, I'm here to share knowledge. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. can someone contact me about moving a TV point please. The wall socket I have within my home does not appear to be working. Or a VM person will sort it for you when they get here in a day ot two. 18-02-2023 10:23 - edited 18-02-2023 10:33. Could an engineer be arranged to install please as my account is due to go live today. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. nor can I find a external brown box. I have the most. If you currently don’t have a Virgin Media network connection, we’ll send out an engineer to get you set up. Re: I need a wall socket. Browse Virgin Media Virgin Media Community. The other is marked TV, & this is used for TV & Broadband. Tried looking but can't see a way to book an engineer for this? Thanks. . Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. • Take the red-banded end of the isolator cable and push it. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Connect the Hub’s power cable with the blue tab. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. 0 Kudos Reply. Virgin Media; My Virgin Media; Shop;. Feb 22, 2022. My understanding is you can only get the quick start kit if the house has had VM in the past. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Live TV uses co-ax cables. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. The admin page for the hub says Telephony (disabled) The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . RedTomato said: I removed my Virgin cable about a month ago. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Step 1 - Check your connections. Stream from Virgin Media. Mobile Your Account. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. • Connect the power supply to the back of the new box, then switch on at the wall. But its still failing to get any connection (i think i. 0. Virgin Media; My Virgin Media; Shop;. Vonage 2nd line. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. on 08-02-2023 13:33. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. Call the pre-installation and delivery team on 0800 052 1734. 4. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. 3 Kudos Reply. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. No wall socket but wire from underneath floorboards. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections Sunday1 ACCEPTED SOLUTION. Image below of the Virgin Media PSU Plug that connects to the coax. and view the images for a range of different wall box options. I'm very sorry to hear about the non wall socket. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Its a flat £25 charge to move the connection points and rebalance power levels. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. The principle is exactly the same as every other modem. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. See full list on internetispinfo. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Browse Virgin Media Virgin Media Community. 01-02-2023 10:59 - edited 01-02-2023 11:00. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. First, turn your TV box off at the wall. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Call the Pre-installation and delivery team on 0800 052 1734. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). The wall box may be branded with the logos of an old cable TV. Can anyone - 5437858. Just had the Hub 3 delivered for Quickstart. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Simply push the cable head over the screw head. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Went outside and there appears to be nothing on the other side (maybe removed). With any other modem this would be a connection from the telephone system which would also come from a wall socket. I also have this other dual cable going to the Smart Hub. The wall box may be branded with the logos of an old cable TV company (not VM). com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Picture above. I was told when purchasing the broadband package that fibre was available here. Hello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. Aug 8, 2019. That would indicate the base station and the handsets are in communication with each other. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. No vm wall socket. Re: My house wall socket that cannot fit to VM hub. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall box may be branded with the logos of an old cable TV company (not VM). My Virgin Media App. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Failing this. 2. Go back to normal router mode as soon as the test is done. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Don’t plug the power cable into a plug socket yet. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. I have the new one as. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Objects can block and slow WiFi. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. which will give you a general idea of VM fixtures and fittings. I'm sorry to hear about the missing wall socket. Virgin Media; My Virgin Media; Shop; Help;. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. 1. Explain what needs to be done and book an engineer visit. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. Thanks for posting, welcome both to the community and also Virgin Media. When I was going to self-install it, I didn't find any wall socket. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. ahhh the rubbish that is CS - you could try this. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. Damaged Wall socket. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). We have tried plugging it into the only box we found it would fit but no luck. ahhh the rubbish that is CS - you could try this. The problem is the Hub is in my Study and the - 4964746. tion of your internal wall socket. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. I can’t find a wall socket anywhere that matches those indicated by virgin. Virgin Media Super Hub 3.